FOOD & WINE Updated April 16, 2018
When the inherently human experience of eating out collides with consumer expectations in the Uber age, things can go sideways quickly. More than ever, today’s diners’ actions can make or break the experience.
We partnered with Culinary Agents, a marketplace for talent in the hospitality business, to poll their more than 400,000 members, and we asked the chefs and restaurateurs at the top of their game what restaurant guests can do to help make their nights out the best they can be—for everyone involved. Here are the results.
When it comes to guests using their phones in the dining room…
What’s the best thing a guest has ever done?
Sent a thank-you card
Brought us doughnuts
Became a regular
Left a $1,000 tip
Treated staff with respect
Shared their wine (that they made themselves)
Paid for another person’s food
Told our managers how great service was
What’s the worst thing a guest has ever done?
Left without paying
Didn’t leave a tip
Came in drunk and made a mess
Clogged up plumbing with steaks, baked potatoes, and dinner napkins
Said they were allergic to salt
Threw a chair
General rudeness
Verbally abused staff
What do guests do that make your job harder?
Have a close-minded attitude
Seat themselves
Use their phones when they order
Not communicate
Not disclose food allergies
Lack manners and kindness
Culinary Agents is the leading job-matching and professional online network designed for the hospitality industry, trusted by over 400,000 members and over 18,000 businesses nationwide.
SOURCE LINK:
https://www.foodandwine.com/news/restaurant-etiquette-cell-phones